Provide innovative solutions to accelerate the City’s digital transformation.
Improve our customer services; keep updated with the latest technology; standardize our process & procedures; maintain reliable & consistent IT services; build a creative and diverse high-performance team; and make a positive impact in our community where we live and work.
Focus on customer service and responsiveness to our customers and stakeholders.
Be consistent and well-coordinated in inter-departmental cooperation and coordination in the provisioning of our IT services.
Strive for sufficient staffing and training for our department to provide appropriate services and increase our service levels to meet our customers’ expectations and IT service demands.
Fully utilize software systems to provide insight into operational performance and analyze for opportunities to enhance business processes or service delivery.
Increase our abilities to effectively plan, manage, and understand emerging technological business service trends.
Continue to improve and enhance our performance levels and capabilities for greater efficiency and effectiveness.