Goals

Information Technology Department 

VISION

Provide innovative solutions to accelerate the City’s digital transformation.

MISSION

Improve our customer services; keep updated with the latest technology; standardize our process & procedures; maintain reliable & consistent IT services; build a creative and diverse high-performance team; and make a positive impact in our community where we live and work.

GOALS

• Focus on customer service and responsiveness to our customers and stakeholders.
• Be consistent and well-coordinated in inter-departmental cooperation and coordination in the provisioning of our IT services.
• Strive for sufficient staffing and training for our department to provide appropriate services and increase our service levels to meet our customers’ expectations and IT service demands.
• Fully utilize software systems to provide insight into operational performance and analyze for opportunities to enhance business processes or service delivery.
• Increase our abilities to effectively plan, manage, and understand emerging technological business service trends.
• Continue to improve and enhance our performance levels and capabilities for greater efficiency and effectiveness.

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